How can we help?
Most questions are covered below. If yours isn't, email us — we read everything.
FAQ
What styles work best?+
3D, clay, and glass produce the most cohesive sets across many subjects because the lighting + material treatment carries through. Outline and pixel are very strict and will look the most consistent between icons but lose detail at small sizes.
Why did my icon fail?+
Most failures are upstream timeouts on the Gemini API or content the safety filter declined. Failed generations refund their credit automatically — just click re-roll, or rephrase if it's a content issue.
How do credits work?+
1 credit = 1 fast icon. 4 credits = 1 pro icon. Both quality tiers run on Google's Gemini 2.5 image model. Credits never expire. New accounts get 10 free.
Can I get a refund?+
See our Refund Policy: unused credits within 14 days are refundable. Consumed credits are not.
How do I cancel?+
There's no subscription to cancel — you only ever pay for credit packs you choose to buy. Delete your account from Settings → Danger Zone if you want your data removed.
Can I use the icons commercially?+
Yes, subject to our Terms and Google's Gemini API terms.
Do you have an API?+
On the roadmap. Email hello@iconkiln.com to be notified when it's available.